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The casino had provided evidence of multiple deposits from the player’s card across different accounts, a violation of their terms and conditions. The player had argued for a refund, stating he was unaware of the multiple uses of his card. However, the evidence provided by the casino had contradicted the player’s claim.

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• Hi Drew, please understand your account hasn’t been ever closed.
• But you cancelled it and then said you’d re-do it which you didn’t do.
• Hi Franga1981, we’ve already forwarded everything to Guru around 7 days ago 🙂 they are now handling the documents and will re-open the case.
• I’ll provide proof to that shortly though because you’re honestly delusional.
• I am not sure why you have received that message, I have received your e-mail and the evidence provided will now be reviewed.
• The complaint was rejected because the player didn’t respond to our messages and questions.
• We appreciate all feedback, good or bad that is how like any casino / business we grow and improve overall as a new casino.
• It’s advisable for players to factor this in when making their casino choices.

If you’re withdrawing bonus winnings, make sure you’ve met all the required conditions. Find the cashier area on the website, where you handle both deposits and withdrawals. Help is available 24×7 at ViperWin casino through multiple channels. Go through the FAQs that the casino has compiled for answers to any questions you may have about playing here. These include network progressive jackpots from Playtech, BetSoft Gaming and a couple of other vendors, along with local progressive jackpots and fixed jackpot games from Red Tiger Gaming, Yggdrasil Gaming and others.

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I am still waiting for the requested documents to be sent by the casino. If there is no response upon the expiry of the timer, the complaint will be closed as ‘unresolved’ as previously mentioned. “I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account.”

Player claims casino ignored his responsible gambling request.

At that stage I had informed Viperspin online support chat that I would like to close the original account as just created a new one. I was under impression that the original account was shut until I tried to make a withdrawal I wasn’t able to. I have played at many casinos, never have I lost so much at a single casino (over 30k) without potential for a single cashout, my rtp was terrible and 95% of the time didnt win enough to reach my wager requirements. After asking for some sort of deposit bonus to retain me as a player I was stuffed around sayin that someone would contact me about it. That never happened and was spoken to like shit in the process. There is something really off about this casino and the rtp.

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Nick will leave this complaint open for you, but now I have nothing further to say to you. The mistake is your post code is incorrect and accounting have picked it up. Rather then argue with me, or my team all you needed to do was fix it then your withdrawal could be accepted but you choose to make 7 new posts just going on, and on, and on.

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Well, not the best approach, but as long as the winnings are paid,… I would not call it the best place for high rollers or players with a more aggressive playstyle. I see that these reviews were a few months ago, but since then has things improved with ViperSpin as I am a new signup and was guided here by one of our big slot streamers- Aussieslots.

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Thank you very much, trent1, for providing all the necessary information. I will now transfer your complaint to my colleague Adam () who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. How said my colleague Daniel, if it will be not solved in short period.

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Hi Adam, you and ourselves both know any player that opens a duplicate account would be seized by any casino. I agree that limits are quite low, and can also imagine that you feel the VIP status is a joke now. I definitely appreciate the fact, that you come and shared your experience. Kindly check all factors in advance next time, if you come across this review, you’ll see that it is a small international casino with small revenues. If you’re after an entertaining experience, search out a game with a high hit rate.

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I have had an account with Viperspin for a bit over a year I am sure, not sure exactly month and date but i know i made the account around november last year. And ever since the start of gambling i have had my account verified since i had knowladge about online gambling and is something i took interest in. So i know if i win and i havent been verified its gonna cause extra headache for me to get the money so i have been verified before even making first deposite. Let’s read what other players wrote about ViperSpin Casino. If you are also ready to share your own experience, please do not hesitate to let us know about this online casino’s positive and negative qualities. The desktop versions of all of the games at Viperspin Casino are compatible with iOS and Android, and you may play them on your mobile device by visiting the casino’s website using a mobile browser.

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Login or Sign up to be able to manage and edit your reviews later on. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Sign up at Viperspin Casino today and play the best crypto slots.

The player’s account got blocked during the verification process. The complaint was resolved as the player’s account got reopen. The player from Brazil has been tying to cash out their winnings from the casino for the past month. Despite their efforts, they constantly face various obstacles such as the need for additional verification, and accusations of ‘insufficient monetary turnover’. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Decide how much money you want to take out and enter that amount.

• I have been with them since June this year and received 2 successful withdrawals recently.
• This provider is now a regular at all major white label gaming platforms and multivendor casinos.
• Australian European and players from other countries are eligible to claim a deposit bonus.
• As we did mention in the email, which you are welcome to attach here or we were actually worried for your wellbeing, the hours you were gambling were hours per day with the account logged into those gaming providers.
• Your acceptance of a deposit refund and continued play indicates satisfaction with the resolution.
• @CasinoGuru please advise, unsure what to do, I original was going to close this complaint, however after reading your initial response email I will explain see what your thoughts are.
• I run a successful business and im a father and do not have time to gamble no where near the time that the casino is implying.
• There is something really off about this casino and the rtp.

We have now received further evidence from the casino and this will be reviewed. I have since requested further evidence of the player’s transactions from the casino, upon receipt of which we will re-evaluate this case. Therefore, the issue at hand is the use of multiple accounts. As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.

It only then shows the captcha slightly in the bottom right corner. The latest round of blockings means 835 gambling and affiliate sites have now been blocked in Australia. In addition, 215 illegal services have exited the country since ACMA began enforcing new illegal offshore gambling rules in 2017.

You have additionally received $4,500 AUD in bonuses since then, from wagering bonuses, to free spins, to daily cashbacks. However, the casino also claimed that you have registered a second account using a Gmail address and that both accounts have accepted and used a bonus. Upon looking at the deposit history, there is also evidence to suggest that both accounts have been used simultaneously (repeatedly on the same day).

Because my staff as usual Jovan go above and beyond for our players, however you’re dealing with myself here and a support staff there. You were always getting paid out Jovan, as you have always done in two years. Please stop playing the pity me party because nothing you say makes sense or adds up. But I’ll summarise it quickly for you in dot points so you understand. So I took the action and explained to accounting we would edit it for you seeing as you can’t understand simple things, and told them to also accept your withdrawal so we could then close your account down. But glad high ups are showing their attitude towards players.

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Temple Tumble 2 Dreamdrop, Jackpot Raiders, and Age of Gods are some of the popular jackpot games available. Most casinos today keep mobile device users firmly in mind when designing their services. Viper Win Casino, too, is developed first and foremost for mobile use. No apps are needed as everything already functions well on your browser.

• Check out our 8 tips on how to beat the wagering requirement.
• I already forwarded the casino to the relevant department so they can make the review asap.
• The player from New Zealand reported a gambling problem to ViperSpin but has claimed their request for help was ignored.
• He bets bigger, he bets every day and he withdraws big amounts of money in Australia.
• I know there was some kind of deal with the player above and even thought it was originally closed as unresolved, it will probably change in the future.

To claim the bonus you need to contact the live chat or contact them via their support email. Players can find a massive selection of slots, table games, live casino games, and sports betting action. Big Time Gaming, NetEnt, Play’n GO, and all of the biggest provider names in the business are present at ViperWin.

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. Based upon our estimates and collected information, we consider ViperSpin Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn’t have any complaints whatsoever). We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. So I had an issue with Viperspin Casino for a withdrawal for over 20 thousand dollars, I was advised by Roman that the withdrawal cannot be completed due to having a duplicate it account.

The it’s going to be possible to submit an official complaint through our website, but if you already sent it via email, then it’s OK as well. And our accounting trying to speed up a withdrawal, over 9 days ago… But you cancelled it and then said you’d re-do it which you didn’t do.

• There are only a few payment methods supported by ViperSpin, including Visa, MasterCard, Skrill, AstroPay, MiFinity, Bitcoin, Ethereum, and Litecoin.
• We are of the opinion that all winnings earned legitimately should be paid, even if the casino wishes to close your account thereafter.
• But glad high ups are showing their attitude towards players.
• As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.
• Given that both the minimum deposit amount and the withdrawal cap are only set at €10, they are very reasonable indeed.
• ViperWin Casino offers players 24/7 customer support via email and live chatting.
• The slots have superb graphics and are loaded with features that help you score wins easily.

The player’s request for a partial refund had also been denied by the casino. We had concluded that the casino had acted within its rights to block the player’s account and confiscate the winnings due to the violation of their terms and conditions. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. In terms of player safety and fairness, ViperSpin Casino has a High Safety Index of 8.2, which makes it a recommendable casino for most players.

The evaluation you can see above is an overall user feedback score based on all submitted reviews. Viperspin Casino has enough safety measures in place to keep players safe and secure. A valid gambling licence issued by the Curacao Gambling Authority means some laws and regulations are being obeyed at all times. Live casinos are there to recreate the feeling of being at a real-life casino. You will feel as if you are actually at a real casino but from the comfort of your own home. Live games are also available on mobile devices too which is amazing too.

ViperWin casino supports payments in cryptocurrency and fiat currency. It is certified for fair gaming by multiple top audit agencies including BM Test Labs, QUINEL and Gaming Labs International (GLI). This provider operates with licenses from top licensing authorities including the Malta Gaming Authority (MGA), HM Government of Gibraltar and the United Kingdom Gambling Commission (UKGC). Registration is easy – it takes just a minute to open your account. Once you have your ViperWin account you can fund it using cryptocurrency or fiat currency.

• I’m not responsible for complaints and I don’t deal with them personally, but I asked Nick to share all the info with me.
• It also gives you access to the full library of 9,900+ titles directly on your mobile device.
• Nothing further can be done on my behalf, and you won’t be unbanned we really don’t want you as a player on our casino.
• However, certain casinos impose win or withdrawal restrictions that may be quite limiting.
• It is unfortunate that the duplicate account was not detected straight away.
• This casino carries a reputable licence from the Malta Gaming Authority (MGA).

To wager their sports bonus, players will need to make single bets with odds of at least 2.00 or multi-bets with odds of at least 1.50 per each selection. So yeah I dont have a problem with gambling but rather with casino that tries so hard not to pay the winners. Your withdrawal will arrive within 10 business days, we have zero control over public holidays we are not a bank.

The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. On the whole, also considering other contributing factors in our assessment, ViperSpin Casino has achieved a Safety Index of 8.2, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers. To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others. The Play ‘N Go portfolio has grown significantly over the years, though – today it has more than 300 games in its roster, mostly slots.

They express skepticism about the Return to Player (RTP) and feel that something is amiss. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand reported a gambling problem to ViperSpin but has claimed their request for help was ignored.

Keep in mind that the time it takes to receive your money can vary depending on the method. You can pay using a number of cryptocurrencies, including Bitcoin, Litecoin, Dogecoin, Ethereum and others. The RNGs that the individual software vendors use are all tested and certified for fair gaming and randomness by independent testing agencies.

If you’re after big win payouts, search out games that have a high best win. This casino carries a reputable licence from the Malta Gaming Authority (MGA). MGA’s mission is to competently regulate all the gaming aspects under its authority to ensure a transparent and fair environment for players. The authority also strives to prevent viper spin crime, money laundering, and corruption – while protecting vulnerable players and minors. This is a data-driven casino review that utilises the benefits of the Slot Tracker tool to assess the performance of Viper Spin casino. This Viper Spin casino review will take a high-level approach, but there is much more to discover!

I’m really not sure how you’re not understanding this, however again we corrected it for you. On this page, you’ll find a list of the latest no-deposit bonuses or free spins and first deposit bonuses offered by ViperSpin Casino which are available to players from your country. If you scroll down to the footer area of the site, you will see that Vuper Spin has a valid licence issued by the gaming authorities in Curacao. A valid licence certainly gives players confidence to deposit real money at a casino or sportsbook.